“I’m having trouble following along with the module.”

You might consider turning on closed captioning within the module video. To do this, click on the CC button in the bottom right-hand side of the module video.

“I’m using my phone to complete modules and the videos appear small on my screen.”

You might consider rotating your phone horizontally so that you can have a larger view of the video. To do this, you will need to make sure that the screen’s orientation on your phone is NOT locked. To check this on an iPhone/iPad, swipe down on your home screen until you see a menu appear with various modules. You will see a lock icon — please make sure this is NOT red, as this means your screen orientation is locked. To change this setting, simply touch the icon. Now, you should be able to turn your phone horizontally and you will have a larger viewing screen to watch the module.

Alternatively, you might consider watching the module videos in full screen mode. To do this, click on the icon indicated in yellow in the image below. If you decide to watch the module videos in full screen mode, however, you will need to make sure to close out of full screen mode after each video in order to click the next button (—>) to move forward in the module.

“I want to have easier access to the iERT.site platform on my phone.”

You might consider creating a “bookmark” on your home screen for easy access. This can be done on both Apple and Android devices (see below for instructions).